Frequently Asked Questions
Orders & customisation
Do you offer custom stitching?
Yes, we offer fully customised stitching to match your size and preferences. You can share your measurements via WhatsApp after placing your order.
Can I make changes to the design?
Yes, customisations (design, fabric, sleeve style, neckline, dupatta style, or colour adjustments) can be accommodated depending on the design.
How do I place an order?
You can order directly through our website, or contact us on WhatsApp for assistance with sizing and customisation.
Sizes & fitting
Do you offer standard sizes?
Yes, we offer standard sizes (XS to XL) as well as custom sizing.
How do I ensure the perfect fit?
We recommend choosing custom sizing. Our team will guide you step-by-step to take accurate measurements.
What if my dress doesn't fit perfectly?
We try our best to ensure accurate sizing. Minor alterations can be done locally if needed.
Delivery & shipping
What is the delivery time?
- Bridal & made-to-order: 4–12 weeks
- Ready-to-wear: 4–6 working days
Do you deliver all over Pakistan?
Yes, we deliver nationwide.
Do you offer international shipping?
Yes, international delivery is available. Shipping charges vary by location.
Can I get urgent delivery?
Urgent orders may be accommodated depending on availability. Please contact us before ordering.
Payments
What payment methods do you accept?
- Bank transfer — Askari Commercial Bank Limited
- EasyPaisa
- JazzCash
Is advance payment required?
Yes — partial or 60% advance payment is required for bridal and custom orders.
Returns & exchanges
Do you accept returns or exchanges?
We only accept exchanges on ready-to-wear dresses in case of damaged or incorrect items.
What is the exchange process?
You must contact us within 24–48 hours of receiving your order with pictures of the issue.
Are customised orders refundable?
No, customised and made-to-order items are non-refundable.
Product details
Will the product look exactly like the pictures?
We aim to replicate designs as closely as possible. Slight variations may occur due to lighting, fabric availability, or handcrafted work.
Are all outfits hand embellished?
Yes — our bridal and luxury outfits include detailed handwork such as dabka, salma, kasab/kalabattu, kora/china, mukesh, sequins/sitara, synthetic threads, glass beads, and embroidery.
Order tracking
How can I track my order?
Once your order is shipped, you'll receive a tracking number via WhatsApp or email.
Customer support
How can I contact you?
You can reach us via:
- Instagram DM
- Website contact form